USER AGREEMENT

We are glad that you have joined us! By using the Guvern24 Platform, you agree to be bound by the Terms and Conditions of this User Agreement. Thus, when you create a new profile and launch a project or fund a selected project, you agree to the content of this page. The administrators of this platform reserve the right to change the content of this page.

* Guvern24 charges a commission on the amount collected by the Project. The commission we receive is used to service the Platform.

 

USER AGREEMENT

“ABOUT USING GUVERN24 PLATFORM SERVICES”

1. General Provisions
1.1. This User Agreement (hereinafter referred to as the “Agreement”) establishes generally binding provisions governing the activities of Initiators, Donors and the Company on the guvern24.md platform, and includes the basic rules for registering Projects, terms of payment and refund, and methods of monitoring the fulfillment of the obligations of the parties, and also, establishes the rules for the use of materials and functionality of the Site guvern24.md (Platform Guvern24), owned by the “Glia Eterna” Foundation and located on the Internet at www.guvern24.md (hereinafter referred to as Guvern24 or the Platform).
1.2. The purpose of the Platform. is the organization of collective financing of Projects for various purposes to support public initiatives aimed at the success of Moldova as a country.
Types of Projects allowed for registration and publication on the Platform:
a) social Projects,
b) cultural,
c) and charitable purposes (except for Projects related to fundraising for treatment, surgery, rehabilitation, etc.).
Projects related to obtaining commercial benefits are not accepted for consideration and publication.
These types of Projects do not imply that Donors will receive Benefits.
1.3. Guvern24 is not an investment platform, does not contain offers to persons to conclude an investment agreement, as well as otherwise provide capital gains for the person participating in the financing of the Project.
1.4. Any person registered on the Platform is considered to have fully and unconditionally accepted the terms of this Agreement, which also includes the conditions for processing, storing and using personal data.
1.5. This Agreement with the Guvern24 Platform is considered concluded from the moment the User registers on the website www.guvern24.md (Guvern24 Platform).
1.6. The functions of the Guvern24 Platform (hereinafter referred to as the Platform) are provided to Users only subject to the rules defined in this User Agreement.
1.7. After the User accepts the terms of this Agreement (acceptance) in the prescribed manner, the User Agreement accepts the force of the contract and is subject to observance by all parties.
1.8. The Company provides the Initiator with the technical opportunity to post on the Platform pages information about the Project, its conditions, the Project Result, the financing procedure by the Users and other information about the Project.
1.9. The Initiator can offer for publication and fundraising only the types of Projects specified in clause 1.2. Present Agreement. Commercial Projects are not allowed by Kommersant for publication until the Provider and the Company agree otherwise.
1.10. The Company acts only as an entity providing organizational, technical, informational and other capabilities of the Platform for the implementation by Users (Initiators and Donors) of their interests.
1.11. The Platform is not responsible for the quality of the implementation of the Projects proposed by the Initiators, and is not responsible for the way / way a certain Project will be implemented.

2. Terms and definitions
2.1. The Company is the Glia Eterna Foundation, which administers and provides technical support for the Service. The Company is not a person authorized to perform legally significant actions, except for cases not expressly specified in this Agreement.
2.2. Guvern24 Platform / Platform / Site is a structured set of web pages interconnected by a single hardware and technical complex and located on the Internet at www.guvern24.md. It is a crowdfunding platform launched on December 22, 2015 in the Republic of Moldova.
2.3. User – any natural person, individual entrepreneur or legal entity, acting on his own behalf or on behalf of another person, referring to the information materials and services of the Site.
2.4. Registered Site Users – Users who have created an account on the Site. Only registered Users of the Site can become the Initiator or Donor.
2.5. Project is a type of activity implemented by the Initiator (for example, the development and implementation of services for the poor, the organization of the arrangement of municipal territory, courtyards, the creation of cultural monuments, etc.), information about which is posted on the Site in order to attract collective funding for this activity.
2.6. Project Initiator (Initiator) – this role can be any legal or natural person who collects funds for a Project for one or more beneficiaries.
2.7. Beneficiary – the final recipient of the collected funds. There may be several beneficiaries in one Project. The Initiator can also be the beneficiary of the collected funds.
2.8. Donor – a User who makes voluntary donations for the purpose of financing the Projects of the Initiators.
2.9. Project Result (Result) – an item, service, other object, in material and / or intangible forms, which was created by the Initiator as a result of funding received using the Guvern24 platform.
2.10. Benefit – received remuneration from the Initiator in the form of gratitude, product, service, financial reward, etc.
2.11. Personal account/ User account is a personalized section of the Site, access to which only a registered User has. The personal account is intended for the User to carry out operations related to the placement of personal information about himself, information about the Project or Application, etc.
2.12. This section is not exhaustive for the interpretation of the terms used in this Agreement. All other terms and definitions are used in the meaning that is given to them by force of law, other regulation or custom of business, including the generally accepted meaning used on the Internet.

3. Subject of the Agreement
3.1. Under the terms of this Agreement, the Company provides:
3.1.1. For the Initiator – a technical opportunity to place on the pages of the Portal information about the Project, its conditions, cost, the Project Result, the procedure for financing by the Users and other information about the Project.
3.1.2. Users (including the Donor) – a technical opportunity to learn about the current Projects of the Initiators and to take part in the Projects, to receive information about the Results of the Projects, as well as other technical and informational opportunities provided by the Guvern24 Platform.
3.2. An integral part of this Agreement is the agreement between the Initiator and the Company. The agreement sets out the rights and obligations of the parties in relation to each specific Project.
3.3. In accordance with the terms of this Agreement, the Company acts only as an entity providing organizational, technical, informational and other capabilities of the Platform for the Initiator and User to realize their interests.
3.4. The provision of the Platform for the implementation of the goals of the Project and the possibility of participation (contributions, etc.) in it of an unlimited number of persons is not a basis for the recognition of the Company and / or its individual representatives as a party (or one of the parties) in transactions concluded between the Initiator and the User (Initiator / Donor).
3.5. When donating funds for the implementation of the Project selected by the Donor, at the moment when the Donor makes a donation for the Project, an unwritten contract is concluded between him and the Initiator. The terms of the contract and the rules to which the parties participating in the contract are subject are represented by this Agreement.
3.6. The collection by the Company of a commission from the funds received for the Project for using the technical and other capabilities of the Guvern24 Platform is not a reason or basis for recognizing the Glia Eterna Foundation as a party to transactions concluded between the Initiator and the Donor, as well as others third parties.
3.7. The platform is not responsible for the quality of the implementation of Projects proposed by the Initiators, and is not responsible for how a certain Project will be implemented.
3.8. This Agreement is governed by the norms of the legislation of the Republic of Moldova.
3.9. All possible disputes regarding the Agreement are resolved in accordance with the norms of the current legislation of the Republic of Moldova.
3.10. Nothing in the Agreement can be understood as the establishment between the User and the Company of agency relations, partnership relations, joint activity relations, personal employment relations, or any other relations not expressly provided for in this Agreement.

4. General rules of the Guvern24 Platform, rights and obligations of Users
4.1. Projects that are published on the Platform are available to all visitors.
4.2. For registration, as well as for the subsequent launch of the Project on the Platform, the User must be at least 18 years old at the time of registration.
4.3. Projects that are published on the Platform are available to all visitors, however, only a registered User can become the Initiator or Donor of the Project.
4.4. When funding a Project, the Donor User can set the “Anonymously” option, in this case, the Username and Surname will not be displayed in the Donors list, only “Anonym” and the amount transferred to the Initiator’s Project will be displayed.
4.5. To publish a Project on the Site, the User-Initiator must register and fill out the Project launch form.
4.6. The Initiator is obliged to report to the Donors on the result of his Project, through the publication of evidentiary materials, etc. in compliance with all the terms of this Agreement.
4.7. The User acknowledges and agrees that the services of the Guvern24 Platform, as well as all the necessary programs associated with them, contain confidential information that is protected by the legislation of the Republic of Moldova on intellectual property and other and international laws. The User agrees not to modify, sell, distribute this content and programs, in whole or in part.
4.8. The User undertakes not to upload, post or otherwise use on the Site any materials protected by intellectual property laws (including copyright, trademark law) and other materials protected by law without obtaining the express permission of the owner of the rights to the protected material …
4.9. The User undertakes not to post on the Site and not to send anywhere through / through the Site any materials of the following nature:
a) violating the law, containing threats and insults, discriminating against other persons, violating the rights of citizens to private life or public order, which are obscene;
b) violating to one degree or another the honor and dignity, rights and legally protected interests of others;
c) contributing to or containing calls for incitement of religious, racial or ethnic hatred, containing attempts to incite hostility or incitement to violence;
d) as well as other materials that induce other persons to unlawful behavior, entailing criminal, civil and other liability or in any way violating the provisions of the law;
4.10. The Company has the right to delete any Project or User account, audio or video material, comment, article or other information posted on the Site if the person responsible for the publication of this information demonstrates: hatred, insult, disrespect, harassment, public – the submission of materials or words without censorship, the absence of copyright for the submitted materials and any other form of discrimination. Other actions that will be taken by you on the Site and will be recognized as illegal in accordance with the current legislation of the Republic of Moldova or violate the Universal Declaration of Human Rights will lead to automatic deactivation of your profile.
4.11. The User agrees to provide the Company with personal data to the extent necessary for the parties to fulfill their obligations under this Agreement.
4.12. All personal information that the User adds to the website www.guvern24.md will be used by the Company to monitor the Users and create a bridge between the Initiators and Donors, therefore, the User is obliged to provide reliable and complete data.
4.13. If the User provides incorrect information or the Company has serious grounds to believe that the information provided by him is incorrect, incomplete or inaccurate, the Company has the right to suspend or cancel the User’s registration, as well as refuse him to use its services.
4.14. If, in the opinion of the Company, the User violates any terms of this Agreement, the Company may suspend, restrict or completely terminate access to the services. Termination of the provision of services does not limit the Company in other other rights.
4.15. The User is responsible for the security of his Username and password, as well as for everything that will be done on the website www.guvern24.md under his Username and password.
4.16. The User is obliged to immediately notify the Company about any case of unauthorized (unauthorized) access to the Platform under his Username and password and / or any security breach.

5. Confidentiality
5.1. The Company undertakes not to use, change or distribute personal information about Users obtained as a result of its activities. The regulation on the protection of personal data is regulated by the legislation of the Republic of Moldova.
5.2. The User’s personal data is processed in accordance with the Law of the Republic of Moldova “on the protection of personal data” No. 133 of 08.07.2011.
5.3. When registering on the Platform, the User provides the following information: Name, Surname, email address, password to enter the system.
5.4. By providing his personal data during registration, the User agrees to their processing by the Company, including for the purpose of fulfilling the Company’s obligations to the User under this Agreement, informing Users about their services, conducting electronic surveys, customer support, etc.
5.5. The processing of personal data means any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
5.6. The Company has the right to send informational, including advertising messages, to e-mail and / or mobile phone of the User with his consent. The User has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the User about the Order and the stages of its processing are sent automatically and cannot be rejected by the User.
5.7. The Company has the right to use the “cookies” technology. “Cookies” do not contain confidential information, and the Company has the right to transfer information about “cookies” to Partners, agents and third parties who have agreements with the Company in order to fulfill obligations to the User and for the purposes of statistics and optimization of messages.
5.8. The Company receives information about the IP-address of the visitor to the Website www.guvern24.md. This information is not used to identify the visitor.
5.9. The Company is not responsible for the information provided by the User on the Site in a public form.

6. General rules to launch any Project
6.1. The Company does not assess the opportunity for the Project Initiators to launch a campaign and implement the Project. And also does not make calculations, the formation of business plans, stages, technologies used, etc.
6.2. Before the publication of the Project, the Company must evaluate the information provided by the Initiator about the Project, as well as acCompanying documents provided by the Initiator (to minimize the risk of fraud). Any Project that arouses suspicion of fraud or involves risks of impossibility (full or partial) of the Project implementation, the Company rejects and does not allow publication. Also, if, after the publication of the Project, the Company receives information that it is fraudulent, this Project will be immediately removed from the Platform, fundraising in favor of this Project will be stopped, and the Initiator will be obliged to return all funds received, which will be sent to the fund of another Project or to Donors, financed this Project.
6.3. When registering the Project, the Initiator is obliged to provide a clear description and the planned goods / services for which the collected funds will be spent and describe the means of reporting, according to which, upon the implementation of the Project, he will provide a full report on his activities under the Project.
6.4. After registration of the Project, the Initiator is obliged to provide the Company with color copies of the following documents:
a) a copy of registration documents (certificate of registration, and / or an up-to-date extract from the state register);
b) license for the type of activity;
c) certificate of the existence of a bank account;
d) copies of identity cards of all responsible persons on the part of the Project Initiators, including identity cards of the director and founders.
These documents must be provided by the Initiator no later than 3 working days from the date of registration of the Project on the Platform.
This list is not exhaustive. The Company has the right to request originals of documents for verification, as well as other documents (and / or their copies) at its discretion, including financial and other reports, which, in its opinion, must be provided by the Initiator for each specific Project.
6.5. To sign documents, the Initiator and the Company can use the Electronic Digital Signature, in accordance with the current legislation of the Republic of Moldova.
6.6. Terms of consideration of documents for each specific Project, the Initiator specifies with the Company separately.
6.7. The Company may revise the amount of funding requested by the Initiator for any type of Project and set it at its discretion.
6.8. Each Project must be placed in the appropriate category of the Site. If, in the opinion of the Initiator, the required category is not available, the Initiator may contact a representative of the Company for consultation.
6.9. The Project is allowed for publication if the following conditions are met:
a) The type of Project does not contradict the terms of this Agreement;
b) The Project does not provide for the receipt of commercial benefits;
c) The Initiator provided a full description of the Project, stages of its implementation, video materials, etc. – that is, everything that proves the viability of the Project
d) The Initiator has correctly filled out the Project form on the Website, including all necessary personal and contact information;
e) The Initiator has provided all documents (and / or their copies) requested by the Company;
f) The Company has verified the materials on the Project provided by the Initiator (description, video, etc.) and the documents provided.
g) The Initiator has entered into an agreement with the Company for the placement of the Project on the Platform. The contract must indicate the object of the contract, the purpose of fundraising, the time frame for fundraising, stages and terms of the Project implementation, the final Beneficiary or the list of Beneficiaries, the details of the current account to which the Company will transfer the collected funds in the name of the Initiator minus commissions, as well as the agreement, the parties must indicate how and in what form the Initiator will submit a Financial Report, which will reflect the intended use of funds for the implementation of the Project.
6.10. If the Initiator’s Project is admitted to the Publication, the Company has the right to demand from the Initiator to amend the texts, reformat and change visual materials for a more accurate presentation of the Project and its goals.
6.11. The Company reserves the right to refuse the Initiator to publish the Project by sending a notification to the email address specified by the Initiator.
6.12. After the launch of the Project on the Platform, the Company is not responsible for monitoring the Initiator’s campaign (except in cases of notification from the Initiator of any changes) until the end of the fundraising period. All changes after the launch of the Project and before the publication of the changes, the Initiator must first agree with the Company. After the Initiator makes changes to the Project, fundraising for the Project automatically stops, until the Company approves it and allows the changes to be published.
6.13. After the end of fundraising and receipt of documents from the Initiator confirming the start of the Project, the Company, within 30 (thirty) calendar days, transfers the collected funds to the Initiator’s Project to the current account specified by the Initiator in the agreement. The Initiator is obliged to publish in the appropriate section information on the transfer of funds to him, as well as on the spending of the funds received during the implementation of the Project.
6.14. If it is impossible to complete the Project for any reason, the Initiator is obliged to find another way to implement the Project and report to Kommersant and Donors. Or, in special cases, suspend and / or abandon the implementation of the Project, but at the same time provide all reporting documents that testify to the reasonable actual costs of the Project until the moment of its suspension. The rest of the funds received by the Initiator for the implementation of the Project through the Platform, which were not reasonably spent on the implementation of the Project, must be returned to the Company at least within 10 days from the date of suspension or refusal to implement this Project. In case of suspension of the Project, for a short period, but not more than 60 calendar days, the Initiator does not return the funds if he can confirm and prove the possibility of further implementation of the Project.
6.15. Upon the implementation of the Project within the stated time frame, the Initiator is obliged to provide a report and documentary evidence on the expenditure of funds for the Project (checks, invoices, etc.), as well as provide a visual report on the results of the Project (photo and video).
6.16. If the Initiator does not provide a report and does not show the results of the Project, the Initiator is obliged to return the funds to the account of the Platform, taking into account the costs for the next return of funds to Donors or the redistribution of funds by the Company to other Projects.
6.17. The Company reserves the right to deny the Initiator the right to raise funds for the Project at any stage of the Project by sending a notification to the email address specified by the Initiator.

7. Rules for fundraising for Projects
7.1. The Company collects funds to finance the Project on behalf of and at the expense of the Initiator, accepts and processes payments from the Donor for the purpose of their subsequent transfer to the Initiator in accordance with the terms of this User Agreement.
7.2. The ability to transfer funds in favor of the Project is provided only to registered Users in the authorized zone of the website www.guvern24.md.
7.3. The Donor, before transferring funds to finance the selected Project, undertakes to study the terms of this Agreement. Transfer of funds to the fund of the Project chosen by the Donor, the Donor agrees with all the terms of this agreement, as well as with the terms of the Project.
7.4. The Donor, before transferring funds to finance the selected Project, undertakes to study and independently check the content of published materials within the framework of the selected Project, the conditions of the Initiator, the procedure for conducting, organizing and executing the Project, as well as other additional requirements and conditions for financing the relevant Project …
7.5. The funds received from the Donor until the completion of the fundraising for the Project and their transfer to the Initiator are in a special account of the Company. After the transfer of funds to the Initiator, in accordance with the terms of this section of this Agreement, the obligation of the Donor to contribute funds to the Project is considered fulfilled.
7.6. If there are any questions regarding the execution of the Project, including the payment procedure, the User has the right to request clarifying information from the Initiator by sending a letter to the email address specified by the Initiator or any other communication channel specified by the Initiator.
7.7. If there are any questions about the Initiator’s Project, the User has the right to request clarifying information from the Company by sending a letter to the email address indicated in the Platform’s contacts or any other communication channel indicated on the Platform with the Platform administration.
7.8. Depositing funds to a special account of the Company for a Project advising through the Platform can only be made by non-cash funds. The User undertakes to familiarize himself with the payment methods and the commission of payment systems for making a payment and choose the most convenient payment method available on the Site of the payment provider “PAYNET SERVICES” SRL, at paynet.md: bank card or Paynet electronic wallet.
To make a payment, after clicking on the “Pay” button in the Platform intthaase, the Donor automatically goes to the page of the “PAYNET SERVICES” SRL payment provider. After the donation of funds to the Project fund, the User appears in the list of Donors either under his / her name specified during registration, or under the label “anonymous”, if such an option was selected on the Platform before the funds were credited to the Project.
7.9. Upon the fact of the funds contributed by the Donor, the system (Platform) automatically sends a confirmation indicating the name of the Donor, the date of the transaction and the amount contributed by the Donor to the Project fund.
7.10. Before transferring the funds collected to the Project fund to the Initiator, the Company provides a bilateral Act on the provision of services (hereinafter – the Act) and invoices for payment (commission paid to the Platform, as well as bank commissions), which must be signed by the Initiator within 10 ( ten) days from the date of receipt. If, within the specified period, the Initiator does not sign the Act or does not provide a written reasoned refusal, the Company’s services to provide the Guvern24.md Platform to raise funds for the Project are considered duly rendered and accepted by the Initiator without comments, and the submitted Act and invoice for payment are the basis for calculations.
7.11. The Company reserves the right to stage-by-stage transfer of funds received from Donors, according to the plan and stages agreed with the Initiator, in order to guarantee full fulfillment of all the conditions of the Project declared by the Initiator.
7.12. After receiving from the Initiator a signed set of documents confirming the launch of the Project, the Company, within 30 (thirty) calendar days, transfers the collected funds for the Initiator’s Project to the current account specified by the Initiator when registering the Project. The Initiator publishes in the appropriate section of the Project on the Platform Information about the transfer of funds to him and the beginning of the Project.
7.13. The Initiator is obliged to inform the Users about the progress of the implementation and the results of the completion of the Project, as well as provide a report on the completion of each stage, if the implementation of the Project involves several stages.
If this condition is not met, the Initiator is obliged to return the collected funds to the Company’s account, as well as the funds covering the Company’s expenses for refunding funds to Donors or for redistributing funds to other Projects published on the Platform, the full amount of the refund will be indicated in the invoice for payment. issued by the Company to the Initiator.
7.14. In the event that the Company decided to close the Project, due to a violation by the Initiator of the terms of this Agreement, or for other valid reasons, the funds contributed by the Donors to the Project will be returned to all Donors, minus the commission, indicating the reason for the closure of the Project.
7.15. If the Project has not collected 50% of the planned amount and the Initiator within the framework of the current Project, and the Initiator wants to change the items of the Project’s expenses (the number of purchased goods, etc.), the Initiator must publish the planned changes in implementation and results Project, or extend the deadline for collecting the required amount. When reducing the budget, the result of the Project must be tangible and adequate in relation to the initial idea of the Project and the amount raised.
7.16. If the Project has not collected 30% of the planned amount and the Initiator, within the framework of the current Project, wants to change the items of expenditure, the number of purchased goods, etc., the Initiator must publish the planned changes, or extend the period for collecting the amount.
7.17. In cases where the Project has not raised funds in the amount specified in paragraphs. 7.14 and 7.15 of this Agreement, and if at the same time the Initiator does not make changes to the items of the Project’s expenses, does not extend the fundraising period, the Initiator is obliged to notify about the closure of the Project and the return of the deposited funds. Funds contributed to the Project are returned to Donors, minus all fees.
7.18. In the event that funds for the Projects, taking into account the extension of the terms on the conditions specified in clause 7.18 of this Agreement, are collected in the amount of less than 50%, or have not been collected to the established critical amount (necessary for the full or partial implementation of the Project) from the planned, The Company allows the possibility of transferring funds to the fund of other Projects at its own discretion. At the same time, information on the movement of funds is published on the page of all Projects involved in the movement of funds / funds transferred by Donors for a specific Project.
7.19. The collection of funds within the framework of one Project can be extended no more than 5 times. The total period of fundraising for the Project should not exceed 18 months.
7.20. The Initiator is obliged to take into account the commission of the platform, banks and other involved organizations when calculating the amount required for the successful completion of the Project.

8. Methods and procedure for payment of the contribution to the Project
8.1. Fundraising on the www.guvern24.md Platform is carried out in Moldovan Lei (MDL).
8.2. The possibility of online payment / deposit of funds for the Project is provided to registered Users in the authorized area of the Site.
8.3. Donors can deposit funds to the Project online using the PAYNET payment system: via a VISA / MasterCard bank card, via a Paynet electronic wallet registered on PAYNET.MD or via other electronic wallets listed on PAYNET.MD.
8.4. If the Donor’s card provides for a different currency, then when paying for the donation, the User’s card will be charged an amount in the card’s currency equivalent to the indicated amount in MDL at the exchange rate on the day of the transaction.
When transferring funds from an electronic wallet in a currency other than MDL, the Donor is obliged to follow the rules established by “PAYNET SERVICES” SRL.
The Donor should also take into account the circumstances that the issuing bank of his card or e-wallet may charge commissions for any transactions. The Company is not responsible for the commission charged by the issuing bank of the Donor’s card or electronic wallet.
8.5. When using the “online payment” method, after clicking, he will be redirected to the secure Paynet.md page, where he needs to select a payment method and enter the required data.
8.6. Paynet.md protects and processes data entered by the Payer-Donor in accordance with the PCI DSS security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transmission of information occurs through closed banking networks with the highest level of reliability. Paynet.md does not transfer User data to the Company and other third parties.
8.7. For additional authentication of the cardholder, the 3D Secure protocol is used. If the User’s Bank supports this technology, the User will be redirected to its server for additional identification. The User can check the information on the rules and methods of additional identification with the Bank that issued his bank card.
8.8. Upon completion of the online payment procedure, the Donor User automatically receives an electronic order receipt by e-mail, which was specified by the User during registration.
8.9. The security of processing Internet payments is guaranteed by Paynet SRL. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems.

9. Refunds in case of the motivated refusal
9.1. Motivated refusal of the User to participate in the Project, but no later than the date of transfer of funds to the Initiator, is the basis for termination between the Initiator and the Donor of this Agreement
9.2. The motivated refusal of the User implies the illegal use of his bank card or electronic wallet by third parties. When sending a reasoned refusal to the Company, the User must indicate in the letter: the reason for the refund and attach the relevant documents, the Order number, documents confirming the payment of the Order, bank details and passport data: Name and Surname in Latin script and IDNP, postal address (mandatory with a zip code). Also, the party requiring the return of funds is obliged to provide evidence of illegal use of his bank card or electronic wallet (electronic check / confirmation of the transaction, certificates, photographs, etc.).
9.3. In case of a motivated refusal to participate in the Project, the Donor has the right, at his choice, to demand the return of the funds contributed to the Project and / or indicate that the amount paid by him is a gratuitous assistance to the Initiator.
9.4. In the event of a reasoned refusal of the Donor from the Project, after providing all the evidence, the funds paid by him in favor of the Project are returned to the Donor.
9.5. The return of funds to the Donor to his account (bank or electronic wallet) is confirmed by a letter sent to the Donor’s email address indicated in the personal data at the time of sending, unless the Donor has indicated otherwise.
9.6. Refunds are made by the Company within 5 to 10 (two to five) banking days from the date of receipt of the application from the User. Refunds are made only after the fact of violation or a really valid reason for the refund has been proven. The Company is not responsible for delays on the part of the bank when returning funds.
9.7. All expenses of the Company for a refund in case of a reasoned refusal (the amount transferred in favor of the Project, commissions of banks and payment systems), are carried out by the Initiator to the account of the Company upon the provision of refusal, evidence and invoices for refund services.
9.8. In case of receipt of an unmotivated refusal from the Donor, Kommersant has the right to refuse to return the donated amounts if no more than 5 (five) working days remain until the end of the fundraising in favor of the Project.
9.9. The User is obliged to take into account that when making a money transfer, banks and other payment systems may charge a fee for the transfer of funds.

10. Rights and obligations of the Company
10.1. The Company does not assess the opportunity for the Initiator to start a campaign and implement the Project, and also does not develop for the Initiator the idea, budget of the Project, stages of implementation, description of the Project, video, photos and other materials, as well as any other documents and materials that the Initiator is obliged to provide.
10.2. The Company is not responsible for the quality of products / services, etc., produced by the Project Initiators.
10.3. The Company does not publish and is not responsible for any publications and promotion of Projects on social networks, on television, radio and other sources of information.
10.4. The Company undertakes to change the terms of use of the Platform if it is proved that they are at variance with the requirements of the legislation of the Republic of Moldova or violate human rights, abuse power, have an offensive or discriminatory message.
10.5. The Company undertakes to inform in advance about any changes in the terms of use of the platform of each User by sending a notification to the e-mail address specified in the User’s account, as well as send messages by e-mail to each Initiator in case of need to change the content of the Projects …
10.6. The Company analyzes and monitors compliance with the rules for submitting the Project in accordance with the instructions on the page “Rules for the design of the Project”.
10.7. After launching a Project on the Platform, the Company is not responsible for monitoring the campaign until the end of the fundraising period.
10.8. Refuse to publish the Project if it does not comply with the rules specified in this Agreement.
10.9. Use the information published on the Project page to promote information about the Platform on pages in social networks, your own or partner sites, as well as on other media channels.
10.10. The Company has the right to delete the Project or any other information, including the User’s profile, in case of violations. Projects.
10.11. The Company reserves the right to delete irrelevant information, including on completed Projects, or other Projects that are no longer active. Information on Projects is deleted no earlier than three months after the end of the active Period.
10.12. In case of non-compliance with contractual obligations, and failure to reach an agreement through negotiations, the Company has the right to apply to courts or relevant institutions to resolve the situation, in accordance with the current legislation of the Republic of Moldova.

11. Rights and obligations of the Initiator
11.1. The User of the Guvern24 Platform becomes the Initiator at the moment of registration of the Project on the Platform.
11.2. Using the website www.guvern24.md, the Initiator agrees that the provided materials and information can be used by the Platform for its own publications.
11.3. The Initiator is obliged:
11.3.1. Fill out the Project launch form in accordance with the “Project design rules”.
11.3.2. Sign an agreement with the Company prior to the publication of the Project on the Guvern24 Platform, which is the guarantor of the provision by the Initiator of an adequate result of the Project implementation promised to the Donors.
11.3.3. Provide registration documents, a license for the type of activity, a certificate of a bank account. The Company has the right to request also financial and other reports, which, in its opinion, must be provided by the Initiator for each specific Project.
11.3.4. Monitor the activity of the Project during the fundraising period and promptly provide answers to questions from the administrators of the Platform or its Users.
11.3.5. Pay in full for the Company’s services, according to the submitted invoice for payment.
11.3.6. Use the resources collected throughout the Project only to achieve the goals or products promised in the Project itself.
11.3.7. Provide a report and documentary evidence on the expenditure of funds for the Project (checks, invoices, etc.), as well as provide a visual report on the results of the Project (photo and video).
11.3.8. If it is impossible to complete the Project for any reason, the Initiator is obliged to find another way to implement the Project and report to the Company and Donors, or return the funds to the Company, taking into account the costs associated with the return of funds to Donors or with the redistribution of funds to other Projects.
11.3.9. For the proper fulfillment of obligations in the event of unforeseen circumstances that impede the implementation of the Project, the creator of the Project – the Initiator – must:
a) provide Donors and the public with material and legal evidence indicating an obstacle to the continuation of the promised Project and its completion;
b) ensure legal records of the use of funds until the Project is stopped;
c) if the Project failed to start, ensure the return of the collected funds or a new method of using the raised amount approved by the Donors or provide a refund, taking into account the costs associated with the return of funds to Donors or with the reallocation of funds to other Projects. In case of disapproval by the Donors (more than 30% of the votes of the total number of the Project Donors), the Initiator is obliged to make a refund on the specified conditions.

12. Cost of services and commissions
12.1. The Company charges a commission for the services of using the Platform in the amount of 7% of the total amount of collected funds for each social or charitable Project. The amount received in the form of a commission is used for the technical maintenance of the platform. Other fees are collected by the payment modules through which contributions are made to the Projects.
12.2. Commissions paid by PAYNET SRL for transactions when collecting funds for the Project, as well as the commission paid for withdrawing funds from the Company’s account, the Initiator pays separately, according to the established commissions at the time of withdrawal of funds.
12.3. The fee for the return of the payment to the Donor is 120 MDL.
12.4. The Initiator must take into account all types of commissions and payments when calculating the amount required for the successful implementation of the Project.
12.5. The total cost of the services of the Platform, reflected in the invoice for payment, is added up from the conditions specified in cl. 12.1. – 12.4. Present Agreement.
12.6. The terms and procedure for paying for the Platform’s services, as well as the procedure for withdrawing funds, are governed by the provisions of this Agreement.

13. Technical support and information
13.1. The Company undertakes to study and respond to any complaints sent to support@guvern24.md regarding violation of the terms of the Agreement with the Company or the current legislation of the Republic of Moldova.
13.2. The Company undertakes to study and respond to any complaints sent to support@guvern24.md in relation to the Agreement between the Initiator and the Donor, and notify the party responsible for the complaint received, without participating in the discussion, check whether all the rules for using the platform have been followed.
13.3. The Company undertakes to actively and clearly answer any questions related to the activities of the Platform, addressed to the Company by e-mail indicated on the Platform: support@guvern24.md
13.4. If there are any questions regarding the idea or execution of the Project, the User has the right to request clarifying information from the Initiator by sending a letter to the email address specified by the Initiator or any other communication channel specified by the Initiator.
13.5. If there are any questions about the Initiator’s Project, the User has the right to request clarifying information from the Company by sending a letter to the email address indicated in the Platform contacts (support@guvern24.md) or any other communication channel indicated on the Platform with the Platform administration
13.6. If there are any questions regarding the terms of payment, the User has the right to request clarifying information from the Company by sending a letter to the email address support@guvern24.md

14. Company details
Fundatia “Glia Eterna”
fiscal code (IDNO) 10156020000472
VAT code: none
y / a: Republic of Moldova, MD-2001, mun. Chisinau, 31 August 1989 str. 30, apt. 1
p / a: Republic of Moldova, MD-2004, mun. Chisinau, Metropolitan Dosoftei str. 112 floor 2
IBAN: MD93AG000000022512607949
bank: BC’MOLDOVA-AGROINDBANK’S.A. fil.nr.1 Chisinau
bank code: AGRNMD2X885
tel .:  (+373) 887-989  and (+373) 887 997
e-mail: office: info@guvern24.md, support service: support@guvern24.md

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